No matter the size or complexity of your business, Sound Telecom will provide you with high-quality, professional answering services that positively impact your bottom-line. When you compare the cost of outsourcing to the cost of handling business calls in-house, well, there really is no comparison. Professional outsourcing with Sound Telecom can provide you with significant monthly savings.

Sound Telecom can immediately handle mission-critical calls for you today. Leverage our specialized customer support strengths in different areas of your business. Areas such as:

•Appointment Scheduling
•Virtual Reception Services and Call Patching
•Service Dispatch
•Call Screening and Message Relay
•Customized Message Delivery
•And more…

Since 1986, we have been handling our customer’s most important calls to exacting requirements. Our highly trained, US-based agents provide skilful, trustworthy service. You can put your confidence in Sound Telecom.

Sound Telecom is passionate about customer service, performance and quality. Satisfaction is our number 1 goal.

What makes Sound Telecom different than other answering support centers?
Our Team. We all put in the hard work and we each pull our weight. We all care about our customers and serving others.

How does Sound Telecom train its agents?

While agents complete a detailed and comprehensive training course that covers the mechanics of our operations, we keep a watchful on their ability to assimilate into our culture. Too wordy. Make smaller, easier. We have built a team of dedicated individuals whose interest is to serve. Much attention is given to performance, aptitude and professionalism. Sound Telecom actively and progressively monitors agents day-in and day-out. We review at least six recorded calls every month with every agent. These calls are scored and reviewed for quality. We chart progress and continue to increase performance. Our robust monitoring program makes all the difference in the world. In fact, our advanced systems allow our customers to monitor their own calls as well. The proof is in the pudding – come hear it for yourself!

What are Sound Telecom’s customer service objectives?

Our goal is to be Friendly, Courteous and Professional on each and every call. We answer every call with a live agent. At a minimum we respond to 85% of all incoming calls on the first ring, 10% on the second and the remaining 5% on the third ring. We are fast and efficient.

What separates Sound Telecom from it’s competitors?

We are a U.S.-based Telephone Answering Service. We have an outstanding record of customer service.

Sound Telecom specializes in professional-grade telephone answering support. And we offer a comprehensive suite of inbound and outbound call support programs, unified communications platforms, and paging services throughout the U.S. and Canada.

In addition to Telephone Answering Service, we provide Inbound support services such as help desk, technical support and order taking. Ask us about our outbound telemarketing, appointment setting and database update programs. And if you need backend web support such as 24/7 email and instant chat response, we can handle that, too.

Combining Answering Service expertise with leading-edge technology and an experienced team of professional agents, Sound Telecom is dedicated to helping your business grow. Our goal is to earn – and keep – your trust by adding value to your business and delivering quality customer care. Call us today and discover how you can provide a higher level of service at a lower cost. We look forward to being a part of your team.